Customer Service Model

Customer service can be a bit of a buzzword, frequently uttered, but not often defined. If our relationship develops into a client relationship (post financial plan and action item creation), below is what you should expect of me:

January – Annual Performance Report/Review (if I am responsible for money management)

February – Update Financial Planning assumptions

March – Quarterly Newsletter

April – Check-in on any open Financial Planning tasks

June – Annual Insurance/Estate Review

    • Quarterly Newsletter

July – Prior Quarter Performance Review (if I am responsible for money management)

August – Check-in on any open Financial Planning tasks

September – Quarterly Newsletter

October – Prior Quarter Performance Report (if I am responsible for money management)

November – End-of-Year Tax Planning Meeting

December – Quarterly Newsletter

An aspect not listed above, based on the level of portfolio responsibility, is the monthly task of your portfolio review and rebalancing analysis. Obviously, any recommendations for change are communicated directly and immediately. Confirmation of any change made is communicated upon completion.

The above reflects a calendar year for illustration purposes. Your experience may be different based on your beginning date.

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