Customer Service Model
Customer service can be a bit of a buzzword, frequently uttered, but not often defined. If our relationship develops into a client relationship (post financial plan and action item creation), below is what you should expect of us:
January – Annual Performance Report/Review (if we are responsible for money management), Quarterly Newsletter
February – Update Financial Planning assumptions
April – Prior Quarter Performance Report (if we are responsible for money management), Check-in on any open Financial Planning tasks, Quarterly Newsletter
June – Annual Insurance/Estate Review
July – Prior Quarter Performance Review (if we are responsible for money management), Quarterly Newsletter
August – Check-in on any open Financial Planning tasks
October – Prior Quarter Performance Report (if we are responsible for money management), Quarterly Newsletter
November – End-of-Year Tax Planning Meeting, Ensure RMD Requirements have been met
An aspect not listed above, based on the level of portfolio responsibility, is the monthly task of your portfolio review and rebalancing analysis. Obviously, any recommendations for change are communicated directly and immediately. Confirmation of any change made is communicated upon completion.
The above reflects a calendar year for illustration purposes. Your experience may be different based on your beginning date.